FAQs

In most cases, you do not need to apply for planning permission to put up a new fence or alter an existing fence. However, you do need to apply for planning permission if:

• The fence is next to a road and exceeds one metre in height

• The fence exceeds two metres in height

• Any part of the property is registered as a listed building

• The fence borders a property that is registered as a listed building

• The right to erect or alter fences was removed by a planning condition or article four direction.

Without planning permission, your fence can be a maximum of two metres high unless it's beside a road, in which case a one-metre height restriction applies. Anything above these dimensions will require planning permission and the rules vary from region to region.

As timber is a natural material, warping and twisting can occur over time and if you are not installing products straight away, it's important to store them correctly.

We recommend all products should be stored out of direct sunlight and in a cool, damp free environment. A good example would be a well-ventilated garage or garden shed. Avoid warm or heated buildings.

We recommend products are only stored for a maximum of 30 days. Any issues that occur because of storing a product for longer than that time, will not be valid for a refund as per our refund policy.

A timber gate can be stored either upright or flat, but it is important that all four corners are supported in line, to prevent twisting. Store off the ground to prevent the base of the gate 'sitting' in any water.

For all products, do not remove the original protective packaging or banding used to hold items together.

Fence panels can be stored on the pallet they arrived on. If they did not arrive on a pallet, we advise you store on a flat surface. Panels should remain off the ground and be fully supported.

If you do have existing concrete posts that you do not want to replace, then our panels can work with these posts. 

Yes, we have our own installation teams of fencers who are experience in installing all types of fencing to BS1722 with variations to suit the client. When you make an enquiry, just let us know if you need installation.

Installation times vary with the time of year, the complexity and size of the project, plus the type of fencing being installed. We will provide you with an installation timescale when we quote for the job.

You will need to send photos of the site, plus details on the rough length and the type of fence required.

We ask for a 50% deposit when the order is placed. We accept cash, cheques, BACS (bank transfers) and most major credit cards. Once the job is complete, we invoice the balance (to be settled on receipt).

All our softwood fence panels are supplied pressure treated and do not require any further treatment if installed correctly. Fence panels will weather to a silvery grey unless stained or painted to a desired colour. In order to retain the colour of your choice it will then be necessary to stain / paint the fence every 3–4 years.

The most common type of wooden fence post used is treated softwood. Our timber posts have been treated to class UC4.  Beyond treated softwood it is worth considering untreated green oak, more expensive and rustic in appearance but will last up to 45 years. Other than timber posts, you can of course use concrete posts, these are very heavy, harder to fit and more expensive; but will last a lifetime. Metal posts are also increasingly popular and offer excellent durability.

Most standard garden fencing does not require more than a standard 3” x 3” (75mm x 75mm) post for fencing that does not exceed 4’ (1.2m), anything above should ideally use 4” x 4” (100mm x 100mm) posts. In terms of lengths, rule of thumb if sinking the post into the ground you will need to do so by 2’ (600mm) so for a 6’ x 6’ panel you will need an 8’ (2.4m) post.

Fence posts should be sunk at least 600mm into the ground. You can go about this in two ways:

1. Use a fence post spike / metpost, this has a spiked end which enables you to drive it into the ground with a sledgehammer, making sure of course that you have checked for underground cables etc first. Note: you can also use a flush ‘bolt down’ for securing fence posts which are to be fixed on the surface and not sunk into the ground.

2. Dig a hole that is 600mm deep, place the post in the hole and support it with some stones or hardcore. Using ‘post mix’ or similar and following the instructions on the bag, add the appropriate amount of water to the hole and then empty the contents on top. Ensure that the surface is smoothed and running away from the post. Ensure that the post is upright with a spirit level.

Yes, we can supply and install gates to match your chosen fencing.

Yes, we can produce gates that are bespoke to you. We can work to a design supplied by you or work with you to create a new design.